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Coach Hire Terms and Conditions

1. Applications
These conditions apply whether a contract has been made verbally or in writing. The hirer acts on behalf of all the passengers travelling. If the hirer is a company, group etc, an individual must be named as a responsible person. The hirer is responsible for all actions and decisions of all passengers on board including any additional costs incurred, whether or not they travel with the party. The company can only accept instructions from the hirer. If the hirer is not travelling onboard a representative must be chosen and the company must be informed prior to hire.

2. Quotations
Quotations are given on the basis of information provided by the hirer. The route used is at the discretion of the company or the driver unless particularly specified by the hirer,in which case it will clearly shown on the confirmation.

3. Use of Vehicle

The hirer cannot assume use of the vehicle between the outward and the return journey, unless previously agreed with the company.

4. Drivers Hours
The hours of operations for the driver are regulated by law. Neither the hirer nor passenger shall delay or interrupt the journey in such a that the driver is breaching the regulations. If a breach occurs the hirer is responsible for additional costs incurred.

5. Route and time variation
The company reserves the right to levy additional charges for additional mileage or time than that agreed. The vehicle will depart at the time agreed by the hirer; it is the responsibility of the hirer to account for all passengers at those times. The company will not accept liability for losses incurred by passengers who fail to follow hirer's instructions.

6. Seating Capacity

At the time of booking the legal seating capacity will be specified. The hirer must not load the vehicle beyond capacity.

7. Conveyance of Animals

No animals (other than guide dogs notified to the company in advance) may be carried on a vehicle without prior written agreement from the company.

8. Confirmation
Normally, wntten confirmation by the company is the only basis of acceptance of hiring or subsequent alterations.

9. Cancellation by Hirer
If the hirer cancels, the following scale of charge will apply:
Up to 24 hours before date of hire - NO CHARGE
Under 24 hours before date of hire - FULL CHARGE.

10. Payment
Payment must be paid in full before the start of the hire unless otherwise agreed by the company or credit facility already exists.

11. Cancellation by the company

in the event of circumstances beyond the company's control e.g. civil unrest, strikes, police road closures, terrorist attacks etc (including adverse weather conditions) or in the event of the hirer taking any action varying agreed conditions unilaterally the company may, by returning all money paid and with out liability, cancel the contract.

12. Vehicle to be provided

The company reserves the right to provide a larger vehicle than that specified unless specifically instructed not to do so. In such circumstances no additional charge will be levied. The company reserves the right to substitute another vehicle (including those of another operator) or ancillary facilities for all or part of the hiring to substitutes being of equivalent value.

13. Breakdown and delays
The company gives its advice on journey time in good faith. However as a result of breakdown, traffic congestion or other events beyond the reasonable control of the company, journeys may take longer than expected and in those circumstances the company will not be liable for loss or inconvenience caused to the hirer.

14. Other Arrangements

When the company hires in vehicles or arranges other ancillary service. The terms and conditions imposed by such other suppliers through the company shall insofar as they are supplied to the hirer be binding as if they had been a directly contracted service.

15. Package Travel Regulations
If the hirer organizes other elements of a package in addition to the provision of transport, the hirer may be defined as an organizer or retailer for the purpose of the package tour regulations and may be required to comply with the provisions of the regulations.

16. Passengers' Property

Vehicles are subject to restrictions on carrying luggage for safety reasons. The hirer accepts that the driver shall be the sole judge as to whether or what extent passenger's property is carried. Large items may not be able to be carried and the hirer should notify the company in advance of any requirements. The company or the driver does not accepts any responsibilty for any property left on the vehicle.

17. Conduct of Passengers

The driver is responsible for the safety of the vehicle at all times, and as such may remove any passenger from the vehicle whose,behaviour prejudices safety. The hirer is responsible for any damage caused to the vehicle by any passenger for the duration of the hire. Where the hire is to a sporting event the hirer should be aware of legal requirements relating to the alcohol and the conditions of entry to racecourses etc.

18. Refreshments & Alcoholic drinks

Other than on a vehicle fitted expressly for that purpose food and drinks may not be consumed on the vehicle without prior consent.

19. Notices
No bill poster or notice is to be displayed on any vehicle without consent from the company.

20. Complaints
In the event of a complaint the hirer should seek a solution at the time from the driver or the company. If a remedy has not been provided, complaints should be submitted in writing to the general manager within 14 days of termination time of hire.

21. Refunds
In the event of the failure of the company to provide the booked service any refund will be limited to the amount paid for the hire.


Terms & Conditions